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Abrand Jeans Help Center

If you have returned your item/s and opted for online store credit, we will email your credit voucher once your return has been delivered and approved by our team. This will be sent to the email address listed on your original online order.Online store credit will be created for the value of returned product/s. For Australian customers, there will be $12 deducted for your prepaid return shipping label.&#xA0;Online store credit&#xA0;can only be redeemed online with abrandjeans.com, not in-store. Code must be entered at checkout to redeem the relevant value off your order total.Store credit vouchers are valid for 6 months from issue,&#xA0;are not redeemable for cash and are non-transferrable.To confirm the remaining value or expiry date on your store credit voucher, please <a class="fr-strong" href="https://abrand-jeans-help-center.gorgias.help/en-US/contact">contact us</a>.&#xA0;

If you have returned your item/s and opted for online store credit, we will email your credit voucher once your return has been delivered and approved by our team. This will be sent to the email address listed on your original online order. Online st

How do I use my online store credit?

Returns and Exchanges

What is your returns policy?

Free Exchanges

Can I return sale items?

How do I return my order?

Do I have to pay for return shipping?

How long does it take for my return to be processed?

I'm trying to complete a return online but my order isn't recognised

I have an issue with an Abrand item purchased from another retailer

My items are faulty/incorrect!

I paid with Afterpay. Can I still get a refund?

Can I return an online order in-store?

How much do I have to pay to return to you?

Can I cancel or change my order?

How do I use a promo code?

I didn’t receive a confirmation or shipment email!

How do I purchase a gift card?

I'd like to discuss a wholesale opportunity

Do you have a welcome code for first time customers?

Ordering online

Where is my order?

Do you ship internationally?

Do I have to pay international customs/duties?

What delivery options are available?

Do you offer express postage?

Shipping

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

Student Beans FAQs

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How do I use my online store credit?Updated a year ago