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Abrand Jeans Help Center

FESTIVE SEASON CUT-OFF DATES 2025

Do I have to pay international customs/duties?

How do I track my order?

Will I be affected by changes to US tariffs?

What delivery options are available?

I didn’t receive a confirmation or shipment email for my order

Do you offer express postage?

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

Why was my order canceled/refunded?

Order & Delivery Status

What payment methods do you accept?

How do I use a promo code?

How do I use my online store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

What does ‘Pre-order’ mean?

Payments & Promotions

What is your returns policy?

How do I return my order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

How long does it take for my return to be processed?

Can I return an online order in-store?

What do I do if I’ve received an incorrect, damaged or faulty item?

I'm trying to complete a return online but my order isn't recognised

Where can I find my order number?

I paid with Afterpay. Can I still get a refund?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my Abrand item purchased from another retailer?

Returns & Exchanges

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

What do I do if my item isn't in stock?

What does ‘Coming Soon’ mean?

How do I know what size to select?

What does ‘Petite’ mean?

How do I know which leg length option is best for me?

Product & Sizing

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

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