Pre-order is a handy new feature on our website that allows you to secure your size in a selection of our bestselling styles before they officially land in our warehouse. We will then ship these out to you as soon as the stock arrives!
Purple Dot is our trusted pre-order partner that helps us provide a great pre-order experience. With Purple Dot, you will be kept in the loop the whole time until we are ready to ship your pre-order. Purple Dot is a leading technology provider to hel
Pre-order items will feature a ‘Pre-order’ product label and estimated delivery time frame. You will also need to click Pre-order to add this item to your cart and checkout via Purple Dot.
The estimated delivery time frame will be displayed on each pre-order product page. Once the pre-order items have arrived at our warehouse and we can fulfill your order, you will receive another confirmation email so you can track delivery to your do
We try our very best for delays not to happen and take this into consideration when adding the estimated ship dates for any pre-order products. In the rare case there is a delay, you will be notified via email with new shipping timeframes. If these d
To secure your pre-order we require an up-front payment of the full amount of the purchase. Purple Dot accepts all major credit cards (Visa, Mastercard, and American Express), as well as any Abrand online store credit or discount codes. Unfortunately
Yes! At the Purple Dot payment stage, you can enter your credit/discount code and click Apply to redeem. Please ensure you can see your updated subtotal before completing any remaining payment method.
You can cancel your pre-order at any time before it has been confirmed for shipment. Simply follow the cancellation link in your Purple Dot pre-order confirmation email or log in to the pre-order self-serve portal. You can click ‘Cancel’ next to spec
Once you have completed payment of your pre-order item/s, you can make changes to the product size or shipping address at any time before it has been confirmed for shipment. Login to your pre-order self-serve portal to update your product size or shi
Once you have cancelled your pre-order, your refund will be processed back to the original payment method within 3-5 business days.
At this stage, items will be shipped as soon as they are available. For example, if any of your items are currently in stock, these will be shipped within 2 business days of your order placement. Any remaining pre-order item/s will be shipped separat
Returns can be initiated online via our usual online return portals. Click HERE for more info.