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Abrand Jeans Help Center

<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1c1b1b;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To secure your pre-order we require an up-front payment of the full amount of the purchase.&#xA0; <span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1c1b1b;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Purple Dot accepts all major credit cards (Visa, Mastercard, and American Express), as well as any Abrand online store credit or discount codes.&#xA0; <span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1c1b1b;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Unfortunately, Afterpay cannot currently be used for pre-orders.&#xA0;

To secure your pre-order we require an up-front payment of the full amount of the purchase. Purple Dot accepts all major credit cards (Visa, Mastercard, and American Express), as well as any Abrand online store credit or discount codes. Unfortunately

What are my payment options with pre-orders via Purple Dot?

Pre-order

What is your returns policy?

Free Exchanges

Can I return sale items?

How do I return my order?

Do I have to pay for return shipping?

How long does it take for my return to be processed?

I'm trying to complete a return online but my order isn't recognised

I have an issue with an Abrand item purchased from another retailer

My items are faulty/incorrect!

How do I use my online store credit?

I paid with Afterpay. Can I still get a refund?

Can I return an online order in-store?

How much do I have to pay to return to you?

Returns and Exchanges

Can I cancel or change my order?

How do I use a promo code?

I didn’t receive a confirmation or shipment email!

How do I purchase a gift card?

I'd like to discuss a wholesale opportunity

Do you have a welcome code for first time customers?

Ordering online

Where is my order?

Do you ship internationally?

Do I have to pay international customs/duties?

What delivery options are available?

Do you offer express postage?

Shipping

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

Student Beans FAQs

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What are my payment options with pre-orders via Purple Dot?Updated 3 months ago