Need more answers? Send us a message and we'll get back to you as soon as we can x

Prefer to talk? 
Monday to Friday, 9am-5pm AEDT, excluding public holidays

Back to abrandjeans.com

Abrand Jeans Help Center

<p><span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Pre-order is a handy new feature on our website that allows you to secure your size in a selection of our bestselling styles before they officially land in our warehouse. We will then ship these out to you as soon as the stock arrives!</span></p>

Pre-order is a handy new feature on our website that allows you to secure your size in a selection of our bestselling styles before they officially land in our warehouse. We will then ship these out to you as soon as the stock arrives!

What does pre-order mean?

Pre-order

What is your returns policy?

Free Exchanges

Can I return sale items?

How do I return my order?

Do I have to pay for return shipping?

How long does it take for my return to be processed?

I'm trying to complete a return online but my order isn't recognised

I have an issue with an Abrand item purchased from another retailer

My items are faulty/incorrect!

How do I use my online store credit?

I paid with Afterpay. Can I still get a refund?

Can I return an online order in-store?

How much do I have to pay to return to you?

Returns and Exchanges

Can I cancel or change my order?

How do I use a promo code?

I didn’t receive a confirmation or shipment email!

How do I purchase a gift card?

I'd like to discuss a wholesale opportunity

Do you have a welcome code for first time customers?

Ordering online

Where is my order?

Do you ship internationally?

Do I have to pay international customs/duties?

What delivery options are available?

Do you offer express postage?

Shipping

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

Student Beans FAQs

WIN BACK YOUR ORDER T&Cs 2024

ABRAND JEANS ROLL THE DICE: 5 x $250 VOUCHERS COMPETITION

ABRAND MODEL SEARCH T&Cs

Product Reviews Terms and Conditions

ABRAND JEANS YEAR OF JEANS COMPETITION T&Cs

Abrand RTD 5 x $250 Competition May 2023 T&Cs

ABRAND JEANS FEATURING ELSA HOSK COMPETITION T&Cs

Terms and Conditions

What does pre-order mean?Updated 3 months ago