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<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1c1b1b;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once you have completed payment of your pre-order item/s, you can make changes to the product size or shipping address at any time before it has been confirmed for shipment.&#xA0; <span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Login to your&#xA0;<a href="https://abrandjeans.com/au/manage-pre-orders" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">pre-order self-serve portal</a><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to update your product size or shipping details. You will then receive an updated pre-order confirmation email. <span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1c1b1b;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you need help updating any details on your pre-order, please&#xA0;<a href="https://abrand-jeans-help-center.gorgias.help/en-US/contact" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">contact us</a><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1c1b1b;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;as soon as possible so we can action this for you.

Once you have completed payment of your pre-order item/s, you can make changes to the product size or shipping address at any time before it has been confirmed for shipment. Login to your pre-order self-serve portal to update your product size or shi

Can I make any changes to my pre-order?

Pre-order

What is your returns policy?

Free Exchanges

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Do I have to pay for return shipping?

How long does it take for my return to be processed?

I'm trying to complete a return online but my order isn't recognised

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My items are faulty/incorrect!

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I paid with Afterpay. Can I still get a refund?

Can I return an online order in-store?

How much do I have to pay to return to you?

Returns and Exchanges

Can I cancel or change my order?

How do I use a promo code?

I didn’t receive a confirmation or shipment email!

How do I purchase a gift card?

I'd like to discuss a wholesale opportunity

Do you have a welcome code for first time customers?

Ordering online

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Do you ship internationally?

Do I have to pay international customs/duties?

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Do you offer express postage?

Shipping

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What is Purple Dot?

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When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

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Can I make any changes to my pre-order?Updated 3 months ago