If your item doesn't fit or you change your mind, you're welcome to send it back to us within 30 days for an exchange**, online store credit or refund. All items must be in new, unworn condition with all original tags attached. Items marked as SALE c
This service is currently only available for Australian customers. Australian customers can return full-priced products for free if you choose to exchange for a new size. Returned items must meet our general return policy criteria. See here for full
Items marked as Sale can only be returned for change of mind exchange or store credit, unless deemed faulty. Sale Items are ineligible for free return shipping. Customers must pay for own return shipping. Items marked as FINAL SALE cannot be returned
You're welcome to a refund if your full-priced returned item/s:. *Items marked as SALE can be returned for a change of mind store credit or exchange onlyItems marked as FINAL SALE cannot be returned for store credit or exchange unless deemed faulty.
We do not cover return shipping if:. In these cases, you are responsible for posting your return back to us. We do suggest a tracked method, where possible, as we are unable to proceed with your refund until the return has been delivered and confirme
Please allow 3-5 business days from delivery of your return parcel for your store credit, refund or exchange order to be processed. You will receive an email confirmation once it’s all completed. If you haven't heard from us in this timeframe, please
Please ensure your full order number is entered on your request, e.g., ABRAND-US12345. Your email address must also match the one that was used for your original order. If you're not sure of either of these details, please reach out and we'll confirm
Returns of any kind – including faulty/incorrect items – should be handled by the original retailer first. Please contact the place of purchase for more information about their change of mind or faulty returns process. Of course, we're happy to assis
Please email us to advise of any issues with the items in your order as soon as possible, so we can sort out the best solution for you. Be sure to include your order number and details of your issue (including any relevant photos) in your email. In s
If you have returned your item/s and opted for online store credit, we will email your credit voucher once your return has been delivered and approved by our team. This will be sent to the email address listed on your original online order. Online st
Of course! We’ll instruct Afterpay to cancel the relevant payment plan for your returned items. They will refund any payments already made to the card linked to your Afterpay account. If you need more info about this, please contact Afterpay.
Unfortunately not – all online orders must be posted back to our warehouse to make sure your refund is processed correctly. Please refer to our returns policy for full terms.
Customers in the below regions can opt for a flat-rate return label from our return shipping partners, Australia Post and SEKO Omniparcel. Australia: AUD $12. New Zealand: NZD $17. USA: USD $25. Great Britain: £20. Selected other European countries: