Need more answers? Send us a message and we'll get back to you as soon as we can x

Prefer to talk? 
Monday to Friday, 9am-5pm AEDT, excluding public holidays

Back to abrandjeans.com

Abrand Jeans Help Center

Customers in the below regions can opt for a flat-rate return label from our return shipping partners, Australia Post and SEKO Omniparcel.Australia: AUD $12New Zealand: NZD $17USA: USD $25Great Britain: &#xA3;20Selected other European countries: &#x20AC;22.50<ul><li>Austria</li><li>Belgium</li><li>Bulgaria</li><li>Czech Republic</li><li>Denmark</li><li>Finland</li><li>France</li><li>Germany</li><li>Greece</li><li>Hungary</li><li>Ireland</li><li>Italy</li><li>Luxembourg</li><li>The Netherlands</li><li>Poland</li><li>Portugal</li><li>Slovakia</li><li>Slovenia</li><li>Spain</li><li>Sweden</li></ul>Don&#x2019;t see your country? Please<a href="https://abrand-jeans-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">&#xA0;contact us&#xA0;</a>for more info.&#xA0;

Customers in the below regions can opt for a flat-rate return label from our return shipping partners, Australia Post and SEKO Omniparcel. Australia: AUD $12. New Zealand: NZD $17. USA: USD $25. Great Britain: £20. Selected other European countries:

How much do I have to pay to return to you?

Returns and Exchanges

What is your returns policy?

Free Exchanges

Can I return sale items?

How do I return my order?

Do I have to pay for return shipping?

How long does it take for my return to be processed?

I'm trying to complete a return online but my order isn't recognised

I have an issue with an Abrand item purchased from another retailer

My items are faulty/incorrect!

How do I use my online store credit?

I paid with Afterpay. Can I still get a refund?

Can I return an online order in-store?

Can I cancel or change my order?

How do I use a promo code?

I didn’t receive a confirmation or shipment email!

How do I purchase a gift card?

I'd like to discuss a wholesale opportunity

Do you have a welcome code for first time customers?

Ordering online

Where is my order?

Do you ship internationally?

Do I have to pay international customs/duties?

What delivery options are available?

Do you offer express postage?

Shipping

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

Student Beans FAQs

WIN BACK YOUR ORDER T&Cs 2024

ABRAND JEANS ROLL THE DICE: 5 x $250 VOUCHERS COMPETITION

ABRAND MODEL SEARCH T&Cs

Product Reviews Terms and Conditions

ABRAND JEANS YEAR OF JEANS COMPETITION T&Cs

Abrand RTD 5 x $250 Competition May 2023 T&Cs

ABRAND JEANS FEATURING ELSA HOSK COMPETITION T&Cs

Terms and Conditions

How much do I have to pay to return to you?Updated 3 months ago