Order & Delivery Status
FESTIVE SEASON CUT-OFF DATES 2025
Shopping for the festive season? Get your orders in early to avoid disappointment. All orders are shipped from our Australian warehouse. See below cut-off dates for placing your online order. Please note, these final lodgement dates are recommended b
Do I have to pay international customs/duties?
Yes, customers outside of Australia may incur additional import fees as set by local customs laws. Each country is different and we are unable to estimate these potential taxes for every international order, which is why payment of these is the custo
How do I track my order?
We will send you a tracking number link via email once your order has shipped. Please allow at least 24 hours for any parcel scans to be updated online. If you have your tracking number. Simply click through the hyperlink in your shipping email. Othe
Will I be affected by changes to US tariffs?
No need to worry about paying any extra customs fees or tariffs – at this stage, Abrand Jeans will cover this for you. Following a temporary pause in shipping to the US, we are happy to advise that we have recommenced dispatch of online orders to our
What delivery options are available?
Standard and express delivery options are available for both Australian domestic, and international customers. We offer domestic standard delivery via Australia Post, and standard international delivery via Seko Omniparcel. Express domestic shipping
I didn’t receive a confirmation or shipment email for my order
Double check your email account spam or promotions folders, in case they've snuck in there. If you still can't find it, get in touch and we'll get it sorted for you!
Do you offer express postage?
Yes, we do offer express post services!. These are offered through Australia Post for domestic orders and SEKO Omniparcel for international orders. You can select and pay for these options at checkout. Please note:
Can I cancel or change my order?
We totally understand that mistakes happen and we've got you 😊. If you notice an issue with your order, you can now make the following changes within 30 minutes of purchase:. To action this, simply open your order confirmation email and click "Edit
What do I do if an item is missing from my order?
If you've ordered multiple items, these may be sourced from different locations and shipped separately. In these cases, you will receive unique tracking links for each shipment so keep an eye on your inbox for these. You will only be charged one ship
Why haven’t I received my order?
Our team work hard to ship your order within 48 business hours from when the order is placed. Please note, that our team do not ship orders over the weekend or on Australian public holidays. Dispatch of your order may also be delayed during busy sale
Can I have my order delivered to my work address?
Yes, we can deliver to your place of employment or your permanent residential address. If you want your delivery to reach you at work, you need to be confident that someone will be there to sign for the goods, as the courier will deliver to the place
Why was my order canceled/refunded?
While we do our best to ensure accurate stock levels, occasional discrepancies between online and physical inventory may occur, especially during periods of high order volumes. If we are unable to fulfil your item/s for any reason, you will be notifi