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Abrand Jeans Help Center

If you&apos;ve ordered multiple items, these may be sourced from different locations and shipped separately. In these cases, you will receive unique tracking links for each shipment so keep an eye on your inbox for these.&#xA0;You will only be charged one shipping fee by&#xA0;Rolla&apos;s Jeans&#xA0;per online order (where applicable). Import tax or customs fees may still be charged by your local agency per parcel. &#xA0;If an item cannot be shipped due to a stock discrepancy or other issue, we will refund this for you as soon as possible.&#xA0;Please get in touch with us <a href="https://abrand-jeans-help-center.gorgias.help/en-US/contact">here</a> if:a.) you have not received a shipping confirmation for all your items more than 3 business days after placing your order, orb.) you&apos;ve received full shipping confirmations but there are still item/s missing from your deliveries

If you've ordered multiple items, these may be sourced from different locations and shipped separately. In these cases, you will receive unique tracking links for each shipment so keep an eye on your inbox for these. You will only be charged one ship

What do I do if an item is missing from my order?

Order & Delivery Status

What delivery options are available?

Do I have to pay international customs/duties?

How do I track my order?

I didn’t receive a confirmation or shipment email for my order

Do you offer express postage?

Can I cancel or change my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

What payment methods do you accept?

How do I use a promo code?

How do I use my online store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

What does ‘Pre-order’ mean?

Payments & Promotions

What is your returns policy?

How do I return my order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

How long does it take for my return to be processed?

Can I return an online order in-store?

What do I do if I’ve received an incorrect, damaged or faulty item?

I'm trying to complete a return online but my order isn't recognised

Where can I find my order number?

I paid with Afterpay. Can I still get a refund?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my Abrand item purchased from another retailer?

Returns & Exchanges

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

What do I do if an item is missing from my order?Updated 14 hours ago