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Abrand Jeans Help Center

We totally understand that mistakes happen and we&apos;ve got you&#xA0;&#x1F60A;If you notice an issue with your order, you can now&#xA0;make the following changes within 30 minutes of purchase:<ul><li dir="ltr">change your shipping address,</li><li dir="ltr">change your contact details, or</li><li dir="ltr">cancel your full order.</li></ul>To action this, simply open your order confirmation email and click &quot;Edit or View Your Order&quot;.At this stage, you are still unable to change the product&apos;s size or colour, or add more items, so we&apos;d recommend cancelling the order and then placing a new online order ASAP.If it&apos;s been more than 30 minutes since you placed your order, you are always welcome to initiate a return for eligible items, as per our usual<a href="https://abrand-jeans-help-center.gorgias.help/en-US/what-is-your-returns-policy-206255" style="text-decoration:none;">&#xA0;returns policy.</a>If you have any further questions about your order, please reach out to our&#xA0;<a href="https://abrand-jeans-help-center.gorgias.help/en-US/contact">Customer Support Team</a>.

We totally understand that mistakes happen and we've got you 😊. If you notice an issue with your order, you can now make the following changes within 30 minutes of purchase:. To action this, simply open your order confirmation email and click "Edit

Can I cancel or change my order?

Order & Delivery Status

FESTIVE SEASON CUT-OFF DATES 2025

Do I have to pay international customs/duties?

How do I track my order?

Will I be affected by changes to US tariffs?

What delivery options are available?

I didn’t receive a confirmation or shipment email for my order

Do you offer express postage?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

Why was my order canceled/refunded?

What payment methods do you accept?

How do I use a promo code?

How do I use my online store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

What does ‘Pre-order’ mean?

Payments & Promotions

What is your returns policy?

How do I return my order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

How long does it take for my return to be processed?

Can I return an online order in-store?

What do I do if I’ve received an incorrect, damaged or faulty item?

I'm trying to complete a return online but my order isn't recognised

Where can I find my order number?

I paid with Afterpay. Can I still get a refund?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my Abrand item purchased from another retailer?

Returns & Exchanges

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

Can I cancel or change my order?Updated 9 days ago