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Abrand Jeans Help Center

Standard and express delivery options are available for both Australian domestic, and international customers.&#xA0;&#xA0;We offer domestic standard delivery via Australia Post, and standard international delivery via Seko Omniparcel. Express domestic shipping is available via Australia Post, and via DHL for international orders.&#xA0;See below for shipping costs and approximate delivery timeframes:<img alt="Screen_Shot_2022-12-06_at_11.44.52_am.png" src="https://hsfiles.gorgias.help/gm/help-centers/16461/attachments/ff145d38-3d8f-43cf-8ad4-1ebc1ed265bf.png" class="fr-fic fr-dii">Please note, estimated delivery timeframes commence once your order has been dispatched from our warehouse, and you have received your shipping confirmation email with tracking details.

Standard and express delivery options are available for both Australian domestic, and international customers. We offer domestic standard delivery via Australia Post, and standard international delivery via Seko Omniparcel. Express domestic shipping

What delivery options are available?

Shipping

What is your returns policy?

Free Exchanges

Can I return sale items?

How do I return my order?

Do I have to pay for return shipping?

How long does it take for my return to be processed?

I'm trying to complete a return online but my order isn't recognised

I have an issue with an Abrand item purchased from another retailer

My items are faulty/incorrect!

How do I use my online store credit?

I paid with Afterpay. Can I still get a refund?

Can I return an online order in-store?

How much do I have to pay to return to you?

Returns and Exchanges

Can I cancel or change my order?

How do I use a promo code?

I didn’t receive a confirmation or shipment email!

How do I purchase a gift card?

I'd like to discuss a wholesale opportunity

Do you have a welcome code for first time customers?

Ordering online

Where is my order?

Do you ship internationally?

Do I have to pay international customs/duties?

Do you offer express postage?

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

Student Beans FAQs

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What delivery options are available?Updated a year ago