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Abrand Jeans Help Center

We do our very best to ensure stock availability across our best sellers.&#xA0;If there&apos;s a specific product you&apos;re after that&apos;s currently sold out in your size or that you can&apos;t find on our website, please reach out to us via our <a href="https://abrandjeans.com/au/pages/contact" target="_self">contact page</a> and advise which item and size you&apos;re after. We&apos;ll be more than happy to let you know if we&apos;ll be getting a restock, or to provide an alternative suggestions if not.&#xA0;&#xA0;You&apos;re also welcome to sign up for restock notifications for any sold-out items you&apos;re interested in.&#xA0;Simply go to the product page, select your out-of-stock size, and enter your email address in the provided field. You should then receive an email as soon as more stock of that size comes back online.&#xA0;

We do our very best to ensure stock availability across our best sellers. If there's a specific product you're after that's currently sold out in your size or that you can't find on our website, please reach out to us via our contact page and advise

What do I do if my item isn't in stock?

Product & Sizing

What delivery options are available?

Do I have to pay international customs/duties?

How do I track my order?

I didn’t receive a confirmation or shipment email for my order

Do you offer express postage?

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

Order & Delivery Status

What payment methods do you accept?

How do I use a promo code?

How do I use my online store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

What does ‘Pre-order’ mean?

Payments & Promotions

What is your returns policy?

How do I return my order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

How long does it take for my return to be processed?

Can I return an online order in-store?

What do I do if I’ve received an incorrect, damaged or faulty item?

I'm trying to complete a return online but my order isn't recognised

Where can I find my order number?

I paid with Afterpay. Can I still get a refund?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my Abrand item purchased from another retailer?

Returns & Exchanges

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

What does ‘Coming Soon’ mean?

How do I know what size to select?

What does ‘Petite’ mean?

How do I know which leg length option is best for me?

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

Student Beans FAQs

Product Reviews Terms and Conditions

ABRAND JEANS ROLL THE DICE T&Cs

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What do I do if my item isn't in stock?Updated 19 hours ago