Need more answers? Send us a message and we'll get back to you as soon as we can x

Prefer to talk? 
Monday to Friday, 9am-5pm AEDT, excluding public holidays

Back to abrandjeans.com

Abrand Jeans Help Center

Got your tracking number but still waiting on your parcel? Our delivery partners will be able to advise of any delays or updates &#x2013; please refer to <a href="https://auspost.com.au/mypost/track/" rel="noopener" target="_blank">Australia Post</a> or <a href="http://www.dhl.com.au/en/express/tracking.html" rel="noopener" target="_blank">DHL Express</a> for more information around your delivery status.
<a href="https://abrandjeans.com/pages/contact/" rel="noopener" target="_blank">Get in touch with us</a> if you haven&#x2019;t received a tracking number.
*Please note: due to COVID-19 restrictions, postal services may take a little longer than usual to deliver your parcel.&#xA0;

Got your tracking number but still waiting on your parcel? Our delivery partners will be able to advise of any delays or updates – please refer to Australia Post or DHL Express for more information around your delivery status. Get in touch with us if

Where is my order?

Shipping

What is your returns policy?

Free Exchanges

Can I return sale items?

How do I return my order?

Do I have to pay for return shipping?

How long does it take for my return to be processed?

I'm trying to complete a return online but my order isn't recognised

I have an issue with an Abrand item purchased from another retailer

My items are faulty/incorrect!

How do I use my online store credit?

I paid with Afterpay. Can I still get a refund?

Can I return an online order in-store?

How much do I have to pay to return to you?

Returns and Exchanges

Can I cancel or change my order?

How do I use a promo code?

I didn’t receive a confirmation or shipment email!

How do I purchase a gift card?

I'd like to discuss a wholesale opportunity

Do you have a welcome code for first time customers?

Ordering online

Do you ship internationally?

Do I have to pay international customs/duties?

What delivery options are available?

Do you offer express postage?

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

Student Beans FAQs

WIN BACK YOUR ORDER T&Cs 2024

ABRAND JEANS ROLL THE DICE: 5 x $250 VOUCHERS COMPETITION

ABRAND MODEL SEARCH T&Cs

Product Reviews Terms and Conditions

ABRAND JEANS YEAR OF JEANS COMPETITION T&Cs

Abrand RTD 5 x $250 Competition May 2023 T&Cs

ABRAND JEANS FEATURING ELSA HOSK COMPETITION T&Cs

Terms and Conditions

Where is my order?Updated a year ago