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We do not cover return shipping if:<ul><li>you are returning sale items</li><li>you have requested a refund or online store credit</li><li>you are returning from outside of Australia</li></ul>In these cases, you are responsible for posting your return back to us. We do suggest a tracked method, where possible, as we are unable to proceed with your refund until the return has been delivered and confirmed by our warehouse team.If you paid for your order with PayPal you may be eligible to claim back return postage costs from PayPal &#x2013; find out more&#xA0;<a class="fr-strong" href="https://www.paypal.com/au/webapps/mpp/returns" rel="noopener" target="_blank">here</a>.If you are returning due to faulty or incorrectly sent items, we will gladly reimburse your postage costs. Please&#xA0;<a href="https://abrand-jeans-help-center.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;first for approval.If you are returning your full-priced item/s for a size exchange, we will cover your return shipping costs. Read more about about our Free Exchange Program for Aussie customers&#xA0;<a class="fr-strong" href="https://abrand-jeans-help-center.gorgias.help/en-US/free-exchange-program-206246" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;

We do not cover return shipping if:. In these cases, you are responsible for posting your return back to us. We do suggest a tracked method, where possible, as we are unable to proceed with your refund until the return has been delivered and confirme

Do I have to pay for return shipping?

Returns and Exchanges

What is your returns policy?

Free Exchanges

Can I return sale items?

How do I return my order?

How long does it take for my return to be processed?

I'm trying to complete a return online but my order isn't recognised

I have an issue with an Abrand item purchased from another retailer

My items are faulty/incorrect!

How do I use my online store credit?

I paid with Afterpay. Can I still get a refund?

Can I return an online order in-store?

How much do I have to pay to return to you?

Can I cancel or change my order?

How do I use a promo code?

I didn’t receive a confirmation or shipment email!

How do I purchase a gift card?

I'd like to discuss a wholesale opportunity

Do you have a welcome code for first time customers?

Ordering online

Where is my order?

Do you ship internationally?

Do I have to pay international customs/duties?

What delivery options are available?

Do you offer express postage?

Shipping

What does pre-order mean?

What is Purple Dot?

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When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

Why am I getting an error?

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

Student Beans FAQs

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Do I have to pay for return shipping?Updated 6 months ago