Need more answers? Send us a message and we'll get back to you as soon as we can x

Prefer to talk? 
Monday to Friday, 9am-5pm AEDT, excluding public holidays

Back to abrandjeans.com

Abrand Jeans Help Center

If you receive an error message we want to get this sorted for you as soon as possible. Drop us an email at abrand@threebyone.com.au with the URL of the page you&#x2019;re trying to access and some more info about what&#x2019;s going wrong and we&#x2019;ll look into fixing it ASAP.

If you receive an error message we want to get this sorted for you as soon as possible. Drop us an email at abrand@threebyone.com.au with the URL of the page you’re trying to access and some more info about what’s going wrong and we’ll look into fixi

Why am I getting an error?

Student Beans FAQs

What delivery options are available?

Do I have to pay international customs/duties?

How do I track my order?

I didn’t receive a confirmation or shipment email for my order

Do you offer express postage?

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

Order & Delivery Status

What payment methods do you accept?

How do I use a promo code?

How do I use my online store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

What does ‘Pre-order’ mean?

Payments & Promotions

What is your returns policy?

How do I return my order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

How long does it take for my return to be processed?

Can I return an online order in-store?

What do I do if I’ve received an incorrect, damaged or faulty item?

I'm trying to complete a return online but my order isn't recognised

Where can I find my order number?

I paid with Afterpay. Can I still get a refund?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my Abrand item purchased from another retailer?

Returns & Exchanges

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

What do I do if my item isn't in stock?

What does ‘Coming Soon’ mean?

How do I know what size to select?

What does ‘Petite’ mean?

How do I know which leg length option is best for me?

Product & Sizing

The student discount I want to use is out of codes

My student discount code is not applying any discount/the correct discount

My student discount code is invalid or has already been used

I'm having trouble entering a student discount code

Product Reviews Terms and Conditions

ABRAND JEANS ROLL THE DICE T&Cs

Abrand Jeans x Amelie Teje Giveaway T&CS

Terms and Conditions

Why am I getting an error?Updated 2 years ago